Operations Support Liaison

Thoroughbred Express Auto Wash•Seymour, IN

9d•$55,000 - $60,000

About The Position

The Operations Support Liaison assists the District Manager in the successful operation, profitability, and safety of washes in the district. The role supports, coaches, and mentors site-level employees and travels among assigned locations based on operational needs. At each location, the Liaison ensures adequate training is conducted, training programs are followed, and the site performs at a high level. The position supports 6–12 sites, with the objective of creating consistency in operational excellence across all locations. The Liaison travels between wash sites and receives project-based or site-specific assignments from the District Manager, Regional Manager, and/or Director of Operations. They may fill in for the District Manager during an extended absence or cover the Site Manager’s schedule during an extended absence. The role includes supporting hiring, developing leaders and teams, addressing escalated customer or employee issues, and helping Site Managers proactively manage labor. The position requires daily travel to district sites and may involve visits of up to one week for special projects before two days off. The Liaison must also be willing to travel to Phoenix, Arizona, or Tamarac, Florida, for a one-week Sonny’s Car Wash College. A vehicle allowance is included, and Thoroughbred Express covers gas expenses.

Requirements

Experience in budget management and P&L review and reporting.
Excellent leadership and communication skills.
A passion for developing successful teams.
Ability to translate metrics into performance indicators.
Organized and able to thrive in a fast-paced environment with competing deadlines.
Ability to inspire a healthy competitive spirit among managers, peers, and teams, with a continuous improvement mindset.
Skilled in washing equipment troubleshooting and basic repair.
Track record of providing an outstanding customer experience.
Proven experience creating safe, healthy, and productive environments with a focus on healthy and accountable team culture.
Ability to stand and work on their feet for long hours in all weather conditions.
Ability to exert up to 100 pounds of force occasionally.
Ability to use protective equipment such as ear plugs, safety glasses, and gloves.
Willingness to travel to Phoenix, AZ, or Tamarac, FL, for a one-week Sonny’s Car Wash College.
Willingness to travel daily to different district sites or take extended site visits of up to one week at a time for special projects, followed by two days off.
Valid driver’s license and a clean driving record.

Nice To Haves

Proven understanding of Express Wash models, car wash operations, and best practices.
Understanding of pricing, subscription models, promotions, and developing awareness in new markets.
Experience opening new sites.
Positive and upbeat attitude, adaptability, excellent problem-solving skills, continuous improvement mindset, ability to think ahead, directive and motivating leadership, high attention to excellence, strong organization, and relationship orientation.
Lives the core values of Safety, Accountability, Dependability, Development, Leadership, and Efficiency.

Responsibilities

Travel between wash sites and complete project-based or site-specific assignments from the District Manager, Regional Manager, and/or Director of Operations.
Embody Thoroughbred Express CORE values: Safety, Accountability, Development, Dependability, Leadership, and Efficiency.
Assist managers with interviewing and hiring for all positions while on site.
Fill in for the District Manager when they are unavailable for an extended period.
Fill in on the schedule when a Site Manager is out for an extended period.
Lead by example and demonstrate the standards for customer service, wash quality, leadership, and cleanliness.
Create a positive, fun working environment with a culture of continuous improvement and development.
Educate wash leaders on products, services, promotions, and operational initiatives.
Implement policies, monitor and motivate Site Managers, and develop teams while maintaining a strong relationship with HR to uphold expectations and accountability.
Serve as a district expert on the POS system, wash equipment, chemical application processes, and service initiatives.
Train newly hired Site Managers over several weeks to prepare them to work independently.
Address and resolve escalated customer or employee issues, partnering with the District Manager, Director of Operations, Facilities, and/or Human Resources as needed.
Maintain comprehensive knowledge of the back-office portal, training, and maintenance programs.
Oversee Site Managers in proactively managing labor.
Perform additional duties as assigned.