Customer Service Operations Liaison

Hampton Roads Transit•Norfolk, VA

5d•$20 - $25•Onsite

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Requirements

Customer service oriented
Energetic
Provide departmental clerical needs to include word processing and spreadsheets.
Operate transit master ACS and CAS system.
Provide premier customer service to internal and external customers while handling calls related to customer service department functions.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.

Responsibilities

Liaison with dispatch in Operations regarding delays in bus, rail and ferry operations.
Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response.
Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs.
Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services.
Updates route information, customer alerts and transit information.
Process and respond to customer complaints and inquiries.
Provide departmental clerical needs to include word processing and spreadsheets.
Operate transit master ACS and CAS system. Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as required.