Customer Service Liaison

Aston Carter•Hebron, KY

6d•$25 - $27•Onsite

About The Position

Aston Carter is partnering with a leading manufacturing organization to hire a Customer Logistics Coordinator. This role serves as the primary liaison between customers and internal operations teams, ensuring accurate order processing, shipment coordination, and customer communication. The ideal candidate thrives in a fast-paced manufacturing environment, has strong organizational skills, and can effectively manage customer requirements while supporting production and logistics operations.

Requirements

Bachelor's degree in Business, Supply Chain, Logistics, or a related field; OR equivalent combination of education and experience.
3-4 years of experience in a manufacturing, logistics, supply chain, customer service, or order management environment.
Experience working with ERP systems, preferably SAP.
Strong communication and customer service skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, especially Excel.

Nice To Haves

Automotive manufacturing experience.
Experience working with EDI systems and ASN processing.
Knowledge of APQP processes and customer release management.

Responsibilities

Receive and process customer EDI releases and monitor order accuracy within SAP.
Enter and manage manual customer orders received via hard copy, email, or fax.
Respond to customer shipment inquiries and communicate customer requirements throughout the organization.
Proactively notify customers of production or shipment delays and coordinate solutions.
Create and distribute Advanced Shipment Notifications (ASNs) through EDI systems and customer portals.
Maintain key logistics and performance reports, including: ASN Summary Reports, Flash Projection Reports, Firm Order Flash Reports, On-Time Delivery Performance Reports, Excess Freight Reports.
Review daily trend and shipment data to ensure reporting accuracy and alignment with delivery metrics.
Track and document excess outbound freight costs associated with customer shipments.
Participate in APQP (Advanced Product Quality Planning) activities as assigned.
Collaborate with production, materials, quality, and customer service teams to support successful program launches.
Participate in production meetings and communicate changes that may impact shipping schedules or customer deliveries.
Support continuous improvement efforts related to logistics and customer service processes.