Customer Representative Associate II - Bureau of Motor Vehicles
About The Position
The Customer Representative Associate II works in the Exams Unit of the Bureau of Motor Vehicles, supporting the processing of more than 50,000 annual driver examinations statewide and compliance with Maine and federal licensing regulations. The role assists the public and 13 branch offices with exam scheduling, application processing, and regulatory requirements, including CDL and FMCSA standards. It is based in Augusta, Maine, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The position provides customer service by phone, email, and in person; reviews applications and documentation; schedules examinations; conducts daily CDLIS checks; and supports driving schools and branch operations. The successful candidate will be detail-oriented, organized, adaptable, and committed to high-quality public service. The role requires applying standard procedures and using independent judgment to determine appropriate processes and actions.
Requirements
- Training, education, or experience in office and administrative support work demonstrating the required knowledge and abilities.
- Competency applying principles and practices of quality customer service to complex work assisting the public with applications, fees, examinations, or social services involving eligibility or compliance.
- Ability to use independent decision-making to determine appropriate processes, information to process, and actions to take in accordance with standard procedures.
- Applicants must be authorized to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions.
- Successful candidates must complete an I-9 form upon hire.
- Successful candidate must pass a National Criminal Background check, which may include fingerprinting.
- Strong communication, multitasking, adaptability, professionalism, attention to detail, problem-solving, and customer-service skills.
Nice To Haves
- Digital fluency and a process-improvement mindset.
- Comfort learning and adopting new technologies.
- Experience streamlining or digitizing paper-based work.
- Clear written communication and curiosity about emerging workplace tools.
- Judgment to evaluate and verify output before relying on it.
Responsibilities
- Provide customer service by phone, email, and in person, including answering inquiries and resolving concerns.
- Review and process applications, verify documentation, and ensure regulatory compliance.
- Schedule, reschedule, and cancel examinations while maintaining accurate records.
- Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.
- Communicate with driving schools and support internal branch operations.
- Interpret and apply policies and procedures to real-world scenarios.
Benefits
- 13 paid holidays, 12 days of sick leave, and more than three weeks of vacation leave annually; vacation accrual increases with years of service.
- Personal leave for overtime-exempt employees.
- State-paid 85%-95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
- State-paid 100% of employee-only dental insurance premiums.
- State retirement contribution equivalent to 14.06% of employee pay to MainePERS.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness through the State of Maine as a qualified employer.
- Employee assistance program through the Living Resources Program.
- Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under FMLA.
- Voluntary pre-tax deferred compensation savings through a MaineSaves 457(b) account.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
