Toll Authority Compliance Associate - Bureau of Motor Vehicles

State of Maine•Augusta, ME

11d•$19 - $27•Onsite

About The Position

The Toll Authority Compliance Associate works in the Bureau of Motor Vehicles’ Vehicle Services Division as part of a twelve-member team. The role provides administrative and office support to the Registration Section and assists customers and branch offices with registration-related questions and inquiries through telephone, email, and in-person interactions. The position processes compliance and registration paperwork, reviews and verifies documents, collects, validates, and reconciles revenue, and enters and maintains accurate registration records. It also generates reports and correspondence and certifies agency records for law enforcement purposes. The work is detailed, time-sensitive, computer-based, and requires learning and applying Maine Title 29-A laws, policies, and procedures. Success requires attention to detail, problem-solving, managing high volumes of calls and paperwork, collaboration, and adapting to changing processes and priorities. The position is located in Augusta, Maine, and has a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The starting rate is $20.53 at Step 3; the listed salary range is $18.60–$26.77.

Requirements

Training, education, or experience in office and administrative support work demonstrating competency in quality customer service while assisting the public with complex applications, fees, examinations, or social services involving eligibility or compliance.
Ability to use independent judgment to choose appropriate processes, information to process, and actions to take in accordance with standard procedures.
Ability to verify, code, compute, and/or reconcile data on standard documents.
Ability to recognize work-quality issues and perform intermediate mathematical calculations.
Ability to prepare standard reports and letters.
Effective oral and written communication skills, including telephone customer service and proper phone etiquette.
Ability to complete detailed and accurate work assignments, manage time, and prioritize.
Knowledge of Maine Motor Vehicle Statute Title 29-A and Department of the Secretary of State rule chapters.
Knowledge of query and research techniques and Bureau of Motor Vehicles computer systems, including online programs.
Knowledge of Microsoft Office Word, Excel, Access, Outlook, and PowerPoint, and the Internet.
Authorization to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions.
Successful completion of a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Digital fluency and comfort learning and adopting new technologies.
Experience streamlining or digitizing paper-based work.
Clear written communication and curiosity about emerging workplace tools.
Judgment to evaluate and verify outputs before relying on them.
Demonstrated customer service excellence, readiness to handle high volumes of interactions, teamwork, adaptability, attention to detail, problem-solving, and professionalism.
Emotional intelligence, conflict-resolution skills, time management, commitment to excellence, and a continuous-improvement mindset.

Responsibilities

Receive and review customer mail and email, respond to inquiries, and process required paperwork.
Review and process applications and compliance documents, including related inbox requests through Outlook.
Respond to customer inquiries in writing, by telephone, and in person.
Collect, validate, and reconcile revenue.
Verify, enter, and update computer records; identify and resolve data issues and address quality-control concerns.
Assist with calls for the Registration Department and help customers and branch offices with registration-related questions.
Review and verify registration documents.
Prepare reports and correspondence and certify agency records for law enforcement purposes.
Handle discrepancies with a positive attitude and adapt to new processes, standards, and changing priorities.
Apply relevant laws, policies, and procedures, including Maine Motor Vehicle Statute Title 29-A.

Benefits

13 paid holidays, 12 days of sick leave, and more than three weeks of vacation leave annually; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
State-paid 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
State-paid 100% of employee-only dental insurance premiums.
State retirement contributions equivalent to 14.06% of employee pay toward MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State of Maine as a qualified employer.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.