Customer Representative Specialist - MV Branch Augusta - Bureau of Motor Vehicles

State of Maine•Augusta, GA

1d•Onsite

About The Position

The Customer Representative Specialist is a front-line, customer-facing role at the Bureau of Motor Vehicles’ Augusta branch, providing direct in-person and telephone service to the public. The position processes a high volume of transactions, including driver’s licenses, state ID cards, vehicle registrations, titles, and other BMV services. It requires professionalism, patience, accuracy, and the ability to explain rules and resolve concerns while maintaining composure in a fast-paced environment. The successful candidate will assist customers, review and verify documentation, collect fees, process transactions, and respond to questions about licensing laws, registration requirements, and BMV services. The role also involves address changes, driving-record requests, and disability placard applications. Candidates should be able to make informed decisions under standard procedures, manage competing priorities, and contribute to a respectful, collaborative team. Digital fluency and a process-improvement mindset are preferred. The position is with the Maine Department of the Secretary of State, Bureau of Motor Vehicles, Public Services Division, in Augusta. The schedule is Monday through Friday. Applicants must be authorized to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions. The successful candidate must pass a national criminal background check, which may include fingerprinting.

Requirements

Training, education, and/or experience in office and administrative support work demonstrating the required knowledge and abilities.
Proficiency in applying quality customer-service principles and practices when assisting the public with complex applications, fees, examinations, or social services involving eligibility or compliance.
Ability to make independent decisions about processes, information to process, and actions to take in accordance with standard procedures.
Ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Ability to provide courteous, accurate, and efficient service to a diverse public in a fast-paced, high-volume setting.
Ability to collaborate effectively with a team and contribute to a respectful, productive workplace.
Ability to adapt to new procedures, policies, and technologies.
Attention to detail and ability to maintain accuracy while managing multiple priorities.
Strong verbal and written communication skills, including explaining complex rules and processes clearly.
Problem-solving skills and ability to handle difficult or emotional customer situations with patience and tact.
Applicants must be authorized to work in the United States.
Successful candidates must pass a national criminal background check, which may include fingerprinting.

Nice To Haves

Comfort learning and adopting new technologies.
Experience streamlining or digitizing paper-based work.
Clear written communication.
Curiosity about emerging workplace tools and judgment to evaluate and verify their output before relying on it.
A process-improvement mindset.

Responsibilities

Provide customer service in person and by phone for motor vehicle services.
Review and verify documentation for driver’s licenses, identification cards, vehicle registrations, and other BMV services.
Respond to customer inquiries about licensing laws, registration requirements, and BMV services.
Collect fees and process transactions accurately.
Assist with address-change requests, driving-record requests, and disability placard applications.
Handle customer interactions courteously and carefully as part of a team serving a high volume of customers.

Benefits

13 paid holidays, 12 days of sick leave, and more than three weeks of vacation leave annually; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
State-paid portion of employee-only health insurance premiums of 85%–95%, depending on salary.
State-paid 100% of employee-only dental insurance premiums.
State retirement contribution equivalent to 14.06% of employee pay toward MainePERS.
Gym membership reimbursement up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State of Maine as a qualified employer.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary pre-tax deferred compensation through a MaineSaves 457(b) account.