Municipal Training & Support Specialist - Bureau of Motor Vehicles

State of Maine•Augusta, GA

3d•Onsite

About The Position

The Municipal Training & Support Specialist works in Registration, Municipal, and Agent Services for the Bureau of Motor Vehicles, training and monitoring municipal agents who register motor vehicles. The role trains town representatives to act as agents of the Secretary of State, conducts workshops and refresher training, writes procedure manuals, and performs on-site reviews with appropriate corrective action. Work is performed under limited supervision. The position is based in Augusta, Maine, and follows a Monday–Friday schedule. It requires a five-year combination of education, training, and/or experience in applying motor vehicle laws, rules, and regulations and conducting training. Applicants must be authorized to work in the United States; visa sponsorship and STEM OPT extensions are not available. The successful candidate must pass a National Criminal Background check, which may include fingerprinting, and must have a valid driver's license. The State of Maine offers paid leave, health and dental coverage, retirement contributions, gym membership reimbursement, flexible spending accounts, public service student loan forgiveness eligibility, an employee assistance program, paid parental leave, and voluntary deferred compensation. Applications require a cover letter, current resume, and any transcripts or certifications applicants wish considered.

Requirements

A five-year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
Valid driver's license.
Authorization to work in the United States; visa sponsorship and STEM OPT extensions are not available.
Ability to prepare and deliver training programs.
Ability to evaluate compliance with fiscal and procedural reporting.
Ability to interpret and apply laws, rules, and regulations.
Ability to establish and maintain effective working relationships.
Strong verbal and written communication skills.
Strong PowerPoint and Adobe abilities.
Successful completion of a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Knowledge of motor vehicle registration procedures.
Knowledge of applicable motor vehicle laws, rules, and regulations.
Experience developing training or presentations.
Digital fluency and a process-improvement mindset, including comfort adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and judgment to evaluate and verify output.

Responsibilities

Instruct, guide, and advise municipal officials on motor vehicle registration laws, rules, regulations, and procedures so agent performance meets established standards.
Conduct statewide workshops and refresher training programs for agents.
Conduct on-site visits to verify procedures, provide guidance, and assist with complex or unusual registration problems.
Respond to municipal officials’ and the public’s inquiries about registration and excise tax procedures.
Prepare and distribute memos, newsletters, and updated guidelines about changes in laws, rules, regulations, and procedures.
Speak at workshops, seminars, and conventions to provide information and enhance public service.
Conduct on-site reviews of agent performance, take corrective action, and recommend decertification when necessary.
Evaluate procedures, identify program challenges, and recommend new or revised processes to improve efficiency and operations.
Prepare forms and reports to inform administrators about program activities and effectiveness.
Train and monitor municipal agents’ performance in motor vehicle registration.
Train town representatives to act as agents of the Secretary of State and write procedure manuals.

Benefits

13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
The State pays 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available under the stated plan terms.
The State pays 100% of employee-only dental insurance premiums.
State retirement contribution equivalent to 14.06% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility as a qualified employer for Public Service Student Loan Forgiveness.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary pre-tax deferred compensation through a MaineSaves 457(b) account.