Municipal Training & Support Specialist - Bureau of Motor Vehicles

State of Maine•Augusta, ME

4d•$20 - $28•Onsite

About The Position

We are seeking motivated candidates for the position of Municipal Training & Support Specialist in Registration, Municipal, and Agent Services. As a Municipal Training & Support Specialist, you will work in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State, conducting workshops and refresher training programs, writing procedure manuals, and conducting on site - reviews and taking appropriate corrective action. Work is performed under limited supervision.

Requirements

Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
Knowledge of motor vehicle registration procedures.
Knowledge of applicable motor vehicle laws, rules, regulations.
Ability to prepare and deliver training programs.
Ability to evaluate compliance with fiscal and procedural reporting.
Ability to interpret and apply laws, rules, and regulations.
Ability to establish and maintain effective working relationships.
Strong verbal and written communication skills.
Strong PowerPoint and Adobe abilities.
Experience in developing training or presentations.
Must have a valid driver's license.
A five (5) year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
Applicants must be authorized to work in the United States.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.

Responsibilities

Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.
Conducts workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
Performs on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
Responds to inquiries from municipal officials and the public regarding registration and excise tax procedures.
Prepares and distributes memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
Speaks at workshops, seminars, and conventions to provide information and enhance public service.
Conducts on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
Evaluates procedures, identifies program challenges, and recommends new or revised processes to improve program efficiency and operations.
Prepares forms and reports to keep administrators informed of program activities and effectiveness.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($12,213.69 - $14,790.59 annual value), depending on salary.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan: The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Gym Membership Reimbursement: Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts: Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness: The State of Maine is a qualified employer for this federal program.
Living Resources Program: Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation: Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.