Customer Representative Specialist MV Branch - Bureau of Motor Vehicles

State of Maine•Augusta, ME

3d•$20 - $28•Onsite

About The Position

The Customer Representative Specialist is a front-line, high-volume, customer-facing role with the Bureau of Motor Vehicles’ Public Services Division in Augusta. The position provides direct, in-person and telephone service to the public, processing motor vehicle transactions and helping customers understand applicable requirements. Professionalism, patience, accuracy, and attention to detail are essential. The role processes services such as driver’s licenses, state identification cards, vehicle registrations, titles, address changes, driving records, and disability placard applications. The specialist reviews and verifies documentation, responds to questions about licensing laws and registration requirements, collects fees, and processes transactions. The work involves frequent public interaction and contributing to a team handling thousands of customer interactions monthly. The State of Maine describes its workplace as focused on teamwork, integrity, continuous improvement, and work-life balance. Applicants must be authorized to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions. The successful candidate must pass a national criminal background check, which may include fingerprinting.

Requirements

Training, education, and/or experience in office and administrative support work demonstrating proficiency in quality customer service for complex work assisting the public with applications, fees, examinations, or social services involving eligibility or compliance.
Ability to use independent judgment to select appropriate processes, information to process, and actions to take in accordance with standard procedures.
Ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States.
Successful candidate must pass a national criminal background check, which may include fingerprinting.

Nice To Haves

Comfort learning and adopting new technologies.
Experience streamlining or digitizing paper-based work.
Clear written communication.
Curiosity about emerging workplace tools.
Good judgment in evaluating and verifying tool output before relying on it.

Responsibilities

Provide customer service in person and by phone while assisting customers with motor vehicle services.
Review and verify documentation for driver’s licenses, identification cards, vehicle registrations, and other BMV services.
Respond to questions about licensing laws, registration requirements, and BMV services.
Collect fees and process transactions accurately.
Assist with address changes, driving records, and disability placard applications.
Contribute to a team handling high volumes of customer interactions, treating each customer with courtesy and care.

Benefits

13 paid holidays, 12 days of sick leave, and more than three weeks of vacation leave annually; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
State payment of 85%–95% of employee-only health insurance premiums, depending on salary.
State payment of 100% of employee-only dental insurance premiums.
State retirement contribution equivalent to 14.06% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State’s qualified-employer status.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.