CUSTOMER RELATION SPECIALIST

Big Sandy Superstore • South Charleston, WV

7d • $12 - $14

About The Position

Big Sandy Superstore is hiring a Customer Relations Specialist to support retail customer service office operations. The role helps customers with warranty issues, product concerns, and order processing, with the goal of providing a positive experience and ensuring customer satisfaction. The specialist verifies order information, completes documentation, processes transactions and financing paperwork, responds to customer inquiries and complaints, communicates with internal and external personnel, maintains files, and provides clerical support to store staff.

Requirements

• Excellent verbal and written communication and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork accurately, neatly, and efficiently.
• Knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• High school diploma or an equivalent combination of education and experience.

Nice To Haves

• Previous clerical experience preferred.

Responsibilities

• Verify order information for accuracy and identify and correct discrepancies.
• Complete documentation accurately and efficiently, and process information related to cash balances, deliveries, sales orders, and account balances in accordance with corporate guidelines.
• Provide customer service support by answering phones, managing counter inquiries, processing payments, and resolving customer complaints and questions.
• Complete and process credit applications, payments, and financing paperwork.
• Communicate professionally and promptly with internal and external personnel.
• Maintain accurate files and processes to maximize productivity.
• Provide clerical support for store staff as needed.
• Perform other duties as assigned.

Benefits

• Affordable health insurance with two plan options: PPO 2000 or HSA 3000.
• Affordable dental insurance with no waiting period.
• Vision coverage at very little cost.
• Company-paid $10,000 life insurance policy.
• 401(k) plan with administrative fees paid by the company.
• Employee Stock Ownership Program (ESOP).
• Competitive paid time off policies.
• Employee discount on all merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED