CUSTOMER RELATION SPECIALIST

Big Sandy Superstore•Indianapolis, IN

12d

About The Position

Big Sandy Superstore is seeking a Customer Relation Specialist to support the success of its retail operations by helping customers with warranty issues, product concerns, and order processing. The role focuses on providing an exceptional customer experience and helping ensure customers are satisfied with their purchases and with the organization. The specialist verifies order information, handles documentation and transactions, responds to customer inquiries and concerns, processes credit and financing paperwork, communicates with internal and external contacts, maintains accurate files, and provides clerical support to store staff as needed.

Requirements

Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
High school diploma or an equivalent combination of education and experience.

Nice To Haves

Bilingual candidates are encouraged to apply.
Previous clerical experience preferred.

Responsibilities

Verify that order information is accurate and identify and correct discrepancies.
Complete documentation accurately and efficiently, and process information related to cash balances, deliveries, sales orders, and account balances in accordance with corporate guidelines.
Provide customer service by answering phones, managing counter inquiries, processing payments, and addressing customer complaints and questions.
Complete and process credit applications, payments, and financing paperwork.
Communicate professionally and promptly with internal and external personnel.
Maintain accurate files and processes to maximize productivity.
Provide clerical support for store staff as needed.
Perform other duties as assigned.