Customer Relation Specialist

BrandSource•Indianapolis, IN

11d

About The Position

Big Sandy Superstore is hiring a Customer Relation Specialist to support customers and store operations. The role focuses on helping customers with warranty issues and product concerns, processing orders promptly, and providing a positive experience that encourages customers to return and refer others. This position also provides clerical support to store staff as needed.

Requirements

Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
Ability to sit, stand, bend, stoop, and reach regularly.
High school diploma or equivalent combination of education and experience.

Nice To Haves

Bilingual candidates are encouraged to apply.
Previous clerical experience preferred.

Responsibilities

Verify order information, identify discrepancies, and correct them.
Complete documentation accurately and efficiently, and process information related to cash balances, deliveries, sales orders, and account balances in accordance with corporate guidelines.
Answer phones, handle counter inquiries, process payments, and resolve customer complaints and questions.
Complete and process credit applications, payments, and financing paperwork.
Communicate professionally and promptly with internal and external personnel.
Maintain accurate files and processes to maximize productivity.
Provide clerical support for store staff as needed.
Perform other duties as assigned.