Customer Specialist

CarMax • Melbourne, FL

2d • $16 - $23

About The Position

As a Customer Specialist in Training, you will deliver a customer-first experience and guide customers through buying, selling, or servicing vehicles while supporting CarMax's simple, transparent process. The role provides hands-on learning in a fast-paced environment and involves vehicle sales, appraisal support, paperwork processing, and repair order coordination. Honesty and integrity are emphasized as foundations for success.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver's license.
• Ability to lift up to 25 lbs.
• Ability to accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional customer service.
• Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Print reports, maintain transaction paperwork, audit documents, and manage payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to provide a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: up to 48 hours per year, accrued per pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid vacation time: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid scheduled holidays: 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
• Paid time away for full-time salaried associates, with no specified limit, for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• Monthly team-based bonus targeted at 25% of base salary based on store performance versus goal; Customer Specialists earn an average bonus of over $900 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED