Customer Specialist

CarMax • Clermont, FL

8d • $17 - $26 • Onsite

About The Position

As a Customer Specialist at CarMax, you will help deliver a customer-first experience by guiding customers through every step of buying or selling a vehicle. You will support appraisals, test drives, paperwork, financing applications, and repair orders while ensuring the process is seamless and transparent. The role offers variety and autonomy, and involves collaboration across teams to make a meaningful impact on customer interactions.

You will also assess vehicle condition, manage inventory processes, conduct cosmetic inspections, and handle administrative tasks and payments. You are expected to follow CarMax Environmental, Health and Safety requirements and keep your work area clean and orderly.

The hourly rate is $17.20–$25.80. CarMax is an equal opportunity employer and will consider reasonable accommodation for completing the job application upon request.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.
• Ability to accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional customer service.
• Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Conduct cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative work, including printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Benefits

• Up to 48 hours of sick time per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Eight hours of pay for each of six paid scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED