Customer Specialist

Schneider National • Green Bay, WI

2d

About The Position

Schneider is seeking a Customer Specialist in Green Bay. The role processes and monitors customer orders, manages customer relationships, coordinates freight solicitation, and negotiates market rates. The Customer Specialist monitors customer freight, uses reports and technology to analyze service issues and trends, and works with leaders, teams, and customers to identify solutions and improve efficiency.

Requirements

• High school diploma or GED.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Nice To Haves

• 1 to 2 years of customer service experience preferred.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends and determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.
• Process and monitor customer orders.
• Coordinate freight solicitation and negotiate market rates.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program with the opportunity to earn above base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED