Customer Specialist

CarMax • North Plainfield, NJ

1d • $21 - $31 • Onsite

About The Position

As a Customer Specialist at CarMax, you will help deliver a customer-first car-buying and selling experience, guiding customers through the process and supporting them at every step. The role includes facilitating appraisals and test drives, handling paperwork and repair orders, and collaborating across teams to provide a seamless and transparent experience.

The position combines customer service, vehicle assessments, inventory management, administrative work, and service coordination. Customer Specialists follow CarMax processes and Environmental, Health and Safety requirements while maintaining a clean and orderly work area.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.
• Ability to accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Assess vehicle condition, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Print reports, maintain transaction paperwork, audit documents, and manage payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: up to 48 hours per year, accrued per pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Vacation time: 80 to 200 hours per year after a 90-day waiting period for eligible full-time hourly or commission/incentive-eligible associates, depending on years of continuous service.
• Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holiday for eligible full-time salaried associates, subject to manager approval.
• Monthly team-based bonus targeted at 25% of base salary based on store performance versus goal; Customer Specialists earn an average bonus of over $900 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED