Customer Relations Specialist Float -Dental
About The Position
The Customer Relations Specialist (Float) serves as a welcoming first point of contact at Compass Health Network’s regional clinics. The role supports front-desk operations and helps ensure a smooth client check-in and check-out experience. The specialist is cross-trained to work across multiple locations and travels to assigned clinics to provide coverage where needed. Schedule flexibility is required because hours may vary based on clinic needs. The listed schedule is Monday through Friday, 7:15 a.m. to 6:15 p.m. This fast-paced, client-facing healthcare role is suited to someone who enjoys customer service, variety in the workday, and helping remove barriers to care. The specialist works with clinical and office staff and maintains confidentiality while following HIPAA and organizational policies.
Requirements
- At least one year of customer service experience.
- Valid driver's license.
- Agency-established minimum automobile coverage.
- High school diploma or GED preferred.
- Clear and respectful communication with clients, families, and team members.
- Ability to stay organized and calm while handling phones, appointments, and walk-ins.
- Willingness to travel to different office locations and adapt to schedule variety.
- Ability to learn multiple systems and procedures across different types of care.
Nice To Haves
- High school diploma or GED.
Responsibilities
- Greet clients warmly and professionally upon arrival.
- Manage check-in and check-out processes, appointment confirmations, and daily schedules.
- Verify and update insurance and demographic information at each visit.
- Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
- Answer phones courteously and route calls and messages appropriately.
- Monitor the lobby and waiting area to support a welcoming and timely experience.
- Balance daily cash collections and submit them to the designated supervisor.
- Disperse incoming mail and keep the front-desk area clean and organized.
- Collaborate with clinical and office staff to support smooth clinic operations.
- Travel to multiple Compass Health clinic sites in the region as assigned.
- Maintain regular attendance and flexibility to accommodate changing schedules.
- Maintain confidentiality and comply with HIPAA and organizational policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
