Customer Relations Specialist Float

Compass Health Network•Osage Beach, MO

16h•Onsite

About The Position

The Customer Relations Specialist (Float) is the welcoming face of Compass Health Network, greeting clients and supporting front-desk operations to ensure a smooth check-in experience across regional clinics. The role is cross-trained to support multiple locations and travels to assigned clinic sites to provide coverage where needed. Schedules may vary based on clinic needs. The position is suited to someone who enjoys customer service, variety, and a front-facing healthcare environment, contributing to the organization's effort to remove barriers to care.

Requirements

At least one year of customer service experience.
Valid driver's license.
Agency-established minimum automobile coverage.
Clear and respectful communication with clients, families, and team members.
Ability to stay organized and calm while managing phones, appointments, and walk-ins.
Willingness to travel to different office locations and adapt to varied schedules.
Ability to learn multiple systems and procedures across different types of care.

Nice To Haves

High school diploma or GED preferred.
Enjoys being the first point of contact and creating a positive first impression.
Comfort working in fast-paced, people-focused environments.

Responsibilities

Greet clients warmly and professionally upon arrival.
Manage check-in and check-out processes, appointment confirmations, and daily schedules.
Verify and update insurance and demographic information at each visit.
Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
Answer phones courteously and route calls and messages appropriately.
Monitor the lobby and waiting area to support a welcoming and timely experience.
Balance daily cash collections and submit them to the designated supervisor.
Disperse incoming mail and keep the front-desk area clean and organized.
Collaborate with clinical and office staff to support smooth clinic operations.
Travel to multiple Compass Health clinic sites in the region as assigned.
Maintain regular attendance and flexibility to accommodate changing schedules.
Maintain confidentiality and comply with HIPAA and organizational policies.