Customer Relations Specialist - Dental
About The Position
The Customer Relations Specialist (CRS) is the welcoming face and first point of contact for the clinic and a key member of its integrated care team. The role creates a positive experience for visitors and callers by greeting patients, managing appointment check-in and check-out across primary care, dental, behavioral health, and specialist services, verifying insurance and demographic information, collecting co-pays, and supporting daily clinic operations. The position involves working in a fast-paced, high-traffic, patient-facing environment and may require travel to nearby clinic locations. Schedule: Monday through Thursday, 7:15 a.m.–6:15 p.m., with a one-hour lunch; 40 hours weekly.
Requirements
- At least one year of customer service experience.
- A valid driver's license and agency-established minimum automobile coverage.
- Strong communication and organizational skills.
- Comfort working in a high-traffic, patient-facing role.
- Attention to detail and basic computer and data-entry skills.
- Willingness to travel locally between clinic sites if needed.
Nice To Haves
- High school diploma or GED preferred.
Responsibilities
- Greet patients and provide excellent customer service at every visit.
- Manage appointment check-in and check-out, including verifying insurance and demographic information.
- Collect co-pays and complete necessary paperwork.
- Answer phones, direct messages, and assist with scheduling.
- Keep the front office and waiting areas organized and welcoming.
- Enter data accurately into electronic health records (EHR).
- Travel to nearby clinic locations as needed.
- Maintain strict patient confidentiality and follow HIPAA guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
