Customer Relations Specialist III, PSA

Collectors • Plano, TX

3d • Onsite

About The Position

Collectors is hiring a Customer Relations Specialist III for the PSA Customer Relations team. The Customer Resource Center works within the operations process and collaborates across Operations and other departments. The role handles customer inquiries and resolutions, investigates claims, and addresses shipping and handling matters. The position is based onsite at the company’s Plano, Texas office and reports to the Customer Relations Supervisor.

The posting states that the role is full-time, onsite five days a week, Monday through Friday. It gives two different shift schedules: 3:00 p.m.–11:30 p.m. in the role overview and 6:30 a.m.–3:00 p.m. under “Work Shift.” The stated hourly range is $23; the position may be eligible for shift differential pay. Candidates must be authorized to work in the United States.

Requirements

• At least 3 years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organization, attention to detail, and strong interpersonal skills.
• Knowledge of Google Workspace systems.
• Keep emotions under control, remain open to ideas, and try new things.
• High school diploma or equivalent.
• Authorization to work in the United States.

Nice To Haves

• College degree preferred.
• Salesforce experience preferred.
• At least 6 months of strong customer relations skills in a customer service environment; experience handling customer resolutions, processing and investigating claims, and shipping and handling is described as ideal.

Responsibilities

• Use discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide customers with accurate, valid, and complete information using department protocols.
• Resolve customer queries by clarifying the issue, determining its cause, and selecting and explaining the best solution.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED