Customer Relations Specialist III, PSA

Collaborative Solutions • Plano, TX

2d • Onsite

About The Position

Collectors is seeking a Customer Relations Specialist III to join the PSA Customer Relations team. PSA is a third-party trading card authentication and grading company. The Customer Resource Center works within operations and collaborates across Operations and other departments to resolve customer issues. The position is based onsite at the Plano, Texas office, five days per week, and reports to the Customer Relations Supervisor. The posting gives two conflicting schedules: 3:00 p.m.–11:30 p.m., Monday through Friday, and a listed work shift of 6:30 a.m.–3:00 p.m., Monday through Friday.

The role calls for a customer-focused, detail-oriented problem-solver with experience resolving customer concerns, investigating claims, and handling shipping-related matters. The specialist provides accurate information, follows department protocols, processes customer adjustments, tracks incoming orders, and escalates unresolved issues as appropriate. The posted hourly range is $23; compensation may vary based on location, job level, experience, and skills, and the role may be eligible for shift differential pay.

Requirements

• At least 3 years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and strong interpersonal skills.
• Knowledge of Google Workspace systems.
• Ability to keep emotions under control, remain open to ideas, and try new things.
• High school diploma or equivalent.
• Ability to perform the listed physical requirements, including lifting, carrying, and moving materials up to 40 pounds.

Nice To Haves

• College degree preferred.
• Experience using Salesforce preferred.
• Experience handling customer resolutions, processing and investigating claims, and shipping and handling.

Responsibilities

• Use discretion and sound judgment when interacting with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions to customer concerns.
• Provide customers with accurate, valid, and complete information using department protocols.
• Clarify customer issues, determine their causes, select and explain an appropriate solution, and resolve queries.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED