Customer Relations Representative

Koroseal Interior Products • Louisville, KY

3d • Onsite

About The Position

As a key member of the Koroseal Interior Products team, the Customer Relations Representative supports direct accounts and helps ensure exceptional customer service. The role is often the primary customer contact and handles functions including order processing, shipping, sample fulfillment, and quote coordination. It is an in-person position at the company’s Louisville, Kentucky Manufacturing Facility and reports to the Direct Account Supervisor. The position is a salaried, non-exempt individual-contributor role.

Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal skills and a professional, positive attitude.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong organization and attention to detail.
• Effective time management and ability to prioritize multiple tasks.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated problem-solving ability and a customer-first mindset.
• Ability to sit for long periods and occasionally lift up to 20 pounds safely.

Responsibilities

• Support customers with product information, order placement, and general service needs.
• Serve as a liaison between customers and internal departments, including marketing, logistics, and quality control.
• Manage quotation requests, enter and update customer orders, and process sample requests.
• Provide proactive communication and problem-solving throughout the sales process.
• Maintain accurate internal documentation and communication records related to customer interactions.
• Manage inventory programs in alignment with established terms and communicate proactively.
• Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
• Perform other related duties as assigned.

Benefits

• Vacation time, personal time, and 11 paid holidays.
• Medical, dental, and vision insurance, including a Flexible Savings Account.
• Company-paid short-term disability and life insurance, with supplemental options available for employees.
• 401(k) with company match.
• Paid training and career development.
• Employee well-being benefits, including an employee assistance program.
• Company events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed