Customer Relations Representative

Baker Commodities•Las Vegas, NV

19h

About The Position

The Customer Relations Representative safely and effectively develops new business and maintains the existing customer base. The role serves customers in the meat, fish, food processing, and restaurant industries, supporting services that include hard material, grease trap services, used cooking oil collection, and drain and grease trap repair and maintenance. The representative regularly communicates with customers to assess service quality, identify additional service or equipment needs, and understand customer satisfaction. The position involves extensive local field travel to new and existing customer locations, preparing customer setup information, providing daily reports, and following up on stops where drivers did not pick up material. The role also requires professional communication with customers, company personnel at various levels, and, as needed, city or county inspectors. Other duties may be assigned as business needs evolve. Baker Commodities, Inc. is a privately owned company that has been in business for over 80 years, with manufacturing facilities across the United States and products and services provided worldwide.

Requirements

Valid driver's license with an acceptable motor vehicle record.
3 to 5 years of experience and contacts in the restaurant or food industry.
Ability to work independently.
Working knowledge of Microsoft Office, including Outlook, Excel, and Word.
High school diploma.
Ability to travel locally 75–90% of the time.
Ability to travel to customer locations and move throughout customer facilities, including kitchens and grease-collection areas.
Ability to move materials or documents weighing up to 40 pounds.
Ability to operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
Ability to review documents, organize data, and detect information accuracy.
Ability to communicate and exchange accurate information with customers and coworkers in person, by telephone, and through electronic devices or email.
Ability to move throughout an office to access files and equipment and to remain stationary for up to 50% or more of the time.

Responsibilities

Solicit new business and maintain the existing customer base.
Communicate regularly with customers to determine whether they are receiving proper service, need additional services or equipment, and are satisfied with their service.
Meet with cancelled accounts to understand the reasons for cancellation and attempt to regain the accounts.
Schedule customer meetings and arrange cold calls in areas identified by the Division Manager and Location Manager.
Communicate orally and in writing with customers and company personnel at all levels, including business owners, officers, division management, and division staff.
Meet or communicate with city and/or county inspectors as required regarding regulations and enforcement related to company services.
Spend approximately 75–90% of the day in the field visiting new and existing customers, depending on assigned tasks.
Prepare customer setup sheets and, as needed, enter new customer information into the company routing system.
Provide daily reports to the Division General Manager and Location Manager.
Follow up on stops with no material picked up, as identified by drivers, to determine why the stop was routed and whether it needs to be rerouted.
Interact with others professionally and ethically, follow department and company procedures, and maintain regular attendance and punctuality.
Perform other duties as assigned to support efficient and effective business operations.