Customer Relations Representative

Baker Commodities Inc•Nellis Air Force Base, NV

About The Position

The Customer Relations Representative safely and effectively solicits new business and maintains the existing customer base across the meat, fish, food processing, and restaurant industries. Services include hard material collection, grease trap services, used cooking oil collection, and drain and grease trap repair and maintenance. The role involves regular communication with customers to assess service quality, identify needs for additional services or equipment, and maintain customer satisfaction. The representative also meets with cancelled accounts to understand why they cancelled and attempt to regain their business. The representative schedules customer meetings and cold calls in areas identified by the Division Manager and Location Manager. The position requires oral and written communication with customers, company personnel at all levels, and potentially City or County inspectors. Depending on assigned tasks, 75–90% of the day is spent in the field visiting new and existing customers, with a local travel requirement of 75–90%. The role may also involve preparing customer setup sheets, entering customer information into the company routing system, providing daily reports, and following up on stops where drivers report that no material was picked up. Baker Commodities, Inc. is a privately owned company that has been in business for over 80 years, with manufacturing facilities across the United States and products and services provided worldwide. The company attributes much of its success to employees’ attention to quality, service, innovation, and integrity. Baker Commodities is an Equal Opportunity/Affirmative Action employer.

Requirements

Valid driver's license with an acceptable motor vehicle record.
Three to five years of experience and contacts in the restaurant or food industry.
Ability to work independently.
Working knowledge of Microsoft Office, including Outlook, Excel, and Word.
High school diploma.
Local travel requirement of 75–90%.
Ability to travel to customer locations and move throughout customer facilities, including kitchens and grease collection areas.
Ability to move materials or documents weighing up to 40 pounds.
Ability to operate a computer and office productivity equipment such as a calculator, copy machine, and printer.
Ability to review documents, organize data, and detect information accuracy.
Ability to communicate and exchange accurate information with customers and coworkers in person, by telephone, and through electronic devices or email.
Ability to move throughout the office to access files and office machinery.
Ability to remain stationary for up to 50% or more of the time.

Responsibilities

Solicit new business and maintain the existing customer base in the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and drain and grease trap repair and maintenance.
Communicate with customers on an ongoing basis to assess service quality, identify additional service or equipment needs, and gauge customer satisfaction.
Meet with cancelled accounts to understand the reasons for cancellation and attempt to regain the accounts.
Schedule customer meetings and cold calls in areas identified by the Division Manager and Location Manager.
Communicate orally and in writing with customers and company personnel at all levels, and as required with City or County inspectors.
Spend 75–90% of the day in the field visiting new and existing customers, depending on assigned tasks.
Prepare customer setup sheets and, as needed, enter new customer information into the company routing system.
Provide daily reports to the Division General Manager and Location Manager.
Follow up on stops with no material picked up, as identified by drivers, to determine why the stop was routed and whether it needs to be rerouted.
Interact with others professionally and ethically, follow department and company procedures, and maintain regular attendance and punctuality.
Perform other duties as assigned to support efficient and effective business operations.