Work From Home Customer Relations Representative
About The Position
AO Globe Life is hiring a Customer Relations Representative for a fully remote, independent-contractor role serving clients interested in supplemental benefits. The position is suited to recent or soon-to-be graduates and people who enjoy people-centered, service-first work. The company provides training, mentorship, licensing guidance, and professional development. Compensation is commission-based and performance-driven, not hourly or salaried, with weekly pay based on performance and potential performance bonuses and renewal income. An equity opportunity of 3% is available to those who qualify. The representative supports clients through enrollment, discusses benefit options suited to their needs, conducts virtual consultations through Zoom, maintains digital records, and follows up with clients. The role includes ongoing virtual meetings and training, with a defined growth path into leadership. Candidates must provide their own computer or laptop, webcam, reliable high-speed internet, and professional remote workspace. Before conducting licensed insurance activities, candidates must obtain the appropriate state Life & Health Insurance License and complete any required coursework, exams, and state licensing requirements at their own expense. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Provide a Windows laptop or PC, webcam, reliable high-speed internet, and a professional remote workspace.
- Be self-motivated, organized, coachable, and able to work independently.
- Have a service-minded, mission-driven attitude and strong communication and interpersonal skills.
- Be confident in virtual meetings and familiar with digital tools.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
Nice To Haves
- Prior customer service or consultative experience is a plus, but not required.
- Interest in a performance-based career with opportunities for professional growth and advancement.
Responsibilities
- Support clients throughout the enrollment process with clarity and professionalism.
- Provide attentive, client-first service.
- Help clients explore supplemental benefit options tailored to their needs.
- Develop strong, long-term relationships with clients.
- Conduct virtual consultations with clients via Zoom.
- Keep digital records accurate and manage timely follow-up.
- Participate in ongoing training, mentorship, and professional development.
- Participate in virtual meetings.
Benefits
- Inbound leads only; no cold calling.
- 3% equity opportunity for those who qualify.
- Fully remote work with a flexible schedule.
- Monthly and quarterly performance bonuses.
- Training and licensing support, including licensing guidance.
- Defined growth path into leadership.
- Potential to grow income through renewals.
- Supportive, people-first team culture.
- Weekly pay based on performance.
- Mentorship and ongoing professional development.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
