Work From Home Customer Relations Specialist
About The Position
AO Globe Life is hiring a fully remote Customer Relations Specialist to serve clients and help individuals and families understand personalized supplemental benefit options. The position is presented as an opportunity for recent or soon-to-be graduates in business, marketing, or communications, as well as people suited to a service-first environment. Training, mentorship, and licensing guidance are provided, and no prior insurance experience is required. The role involves guiding clients through enrollment, conducting virtual Zoom consultations, building long-term client relationships, and maintaining digital records and follow-up communications. Client interest is inbound, and the position does not involve cold calling. The opportunity is an independent contractor role with commission-based, performance-driven compensation rather than hourly or salaried pay. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities; required pre-licensing coursework, exams, and state licensing expenses are the candidate’s responsibility.
Requirements
- Be at least 18 years of age and legally authorized to work in the United States.
- Be self-driven, organized, and comfortable working independently.
- Have strong communication and interpersonal skills.
- Be confident with virtual meetings and everyday digital tools.
- Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
- Complete required training and participate in virtual meetings.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
Nice To Haves
- Customer service or consultative experience is preferred but not required.
- A background as a recent or soon-to-be graduate in business, marketing, or communications.
Responsibilities
- Deliver high-quality, client-focused service.
- Guide clients through enrollment with clarity and professionalism.
- Walk individuals and families through personalized supplemental benefit options.
- Lead virtual Zoom consultations with clients.
- Develop strong, long-term relationships with clients.
- Maintain accurate digital documentation and manage follow-up communication.
- Participate in ongoing training, mentorship, and professional development.
Benefits
- Equity opportunity of 3% for qualifying team members.
- Fully remote work with a flexible schedule.
- Monthly and quarterly bonus potential.
- Weekly performance-based pay.
- Renewal-based income growth opportunities.
- Complete training, mentorship, and licensing guidance.
- Ongoing professional development.
- Potential path toward leadership roles.
- Inbound-only client interest; no cold calling.
- People-centered team culture.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
