Customer Service Associate - Work from Home

Startek • Denver, CO

2d • Remote

About The Position

Startek US is hiring a dependable, customer-focused Customer Service Associate to provide support related to tax refund products, account enrollment, banking services, forms, account access, and refund status. The role involves helping customers resolve questions and concerns with professionalism, accuracy, and attention to detail. Associates research inquiries using account data and reports, explain enrollment processes and bank products, guide customers through documentation, verify checks, and assist with account access and password resets. They are expected to provide timely service and remain professional when handling challenging or escalated interactions.

This is a work-from-home role requiring candidates to provide their own compliant equipment and internet connection. Applicants must have open availability between 8:45 a.m. and 8:15 p.m. ET. Candidates must also be willing to complete pre-employment drug screening and background checks. The position includes paid training and continuous development, with promotion opportunities.

Requirements

• Must be 18 years of age or older.
• High school diploma or GED.
• Strong verbal and written communication skills.
• A positive, customer-focused attitude and a genuine desire to help others.
• Patience, professionalism, and the ability to demonstrate empathy.
• Strong attention to detail and problem-solving skills.
• Ability to navigate customer inquiries and handle challenging interactions professionally.
• Ability to review information accurately and follow established procedures.
• Comfortable working with computer systems, account information, and online platforms.
• Open availability from 8:45 a.m. to 8:15 p.m. ET.
• Must meet the Bring Your Own Device requirements: Windows 11 computer; dual-core or higher processor with a base clock speed of at least 2.00 GHz; at least 8 GB RAM; at least 5 GB free hard-drive space; webcam; USB headset; second monitor; and high-speed internet of at least 20 Mbps download and 10 Mbps upload, with the PC connected to the modem or router by Ethernet.
• Cellular (3G/4G/5G), satellite, and Wi-Fi internet connections are not supported; Chromebooks and Mac computers cannot be used.
• Must be willing to participate in pre-employment drug screening and background checks.

Responsibilities

• Respond to customer inquiries and provide information about enrollment processes and available bank products.
• Assist with account-related questions, enrollment, reports, and general account support.
• Pull reports and review account data to research and resolve customer inquiries.
• Help customers locate required forms and provide guidance on completing and submitting documentation.
• Provide updates regarding tax refund status and explain applicable fees.
• Verify checks and respond to verification requests from banking institutions.
• Assist with password resets and account access issues.
• Provide professional, accurate, and timely customer service across a variety of customer interactions.
• Maintain a positive and professional approach when handling challenging or escalated customer interactions.

Benefits

• Full-time employment with bi-weekly pay at $13 per hour.
• Paid training and continuous development.
• Promotion opportunities, with Startek making efforts to promote from within.
• Medical, dental, and vision benefits after 60 days of successful employment.
• 401(k) and stock plan participation.
• Employee perks and discounts through national and community engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED