Customer Quality Safety Engineer

CHERVON NORTH AMERICA INC•Naperville, IL

19d•$75,000 - $90,000•Onsite

About The Position

The Customer Quality Safety Engineer leads investigations of product returns, warranty claims, customer complaints, and field failures, with particular emphasis on electrical and electronic systems. The role identifies root causes, drives corrective and preventive actions, and translates field insights into improvements in product safety, reliability, durability, and customer satisfaction. Working with Product Development, Supplier Quality, Safety, and laboratory teams, the engineer ensures that lessons learned from field performance are incorporated into corrective actions, validation methods, and future product designs. The position operates in professional office, laboratory, and product-evaluation environments and may include virtual work when not traveling. It requires approximately 15% travel, which may include international travel. The position has no supervisory responsibility.

Requirements

Bachelor’s degree in engineering or a related technical discipline; electrical engineering is preferred.
At least five years of experience in product quality engineering, failure analysis, product development, warranty or returns investigation, or reliability engineering.
Working knowledge of electrical and electronic systems, circuit-design fundamentals, power electronics, battery-powered products, and electromechanical systems.
Demonstrated experience troubleshooting product failures, conducting structured root-cause analysis, and implementing corrective actions.
Ability to analyze technical data, document findings clearly, collaborate across functions, and manage multiple investigations.

Nice To Haves

Electrical engineering degree.
Experience with consumer products, power tools, outdoor power equipment, lithium-ion battery systems, or new-product-development programs.

Responsibilities

Lead technical investigations of returned products, warranty claims, customer complaints, and field failures.
Analyze failed products and components to identify root causes, contributing factors, and failure mechanisms.
Perform hands-on troubleshooting of electrical, electronic, and electromechanical systems.
Evaluate PCBAs, motors and controls, battery and charging systems, protective and safety devices, and power electronics.
Document findings in technical reports defining root causes, contributing factors, containment measures, and corrective actions.
Analyze return data and field performance to identify recurring failure trends and systemic product issues.
Recommend actions to reduce warranty costs and improve product reliability.
Lead structured problem solving using methods such as 8D, 5 Whys, fishbone analysis, fault tree analysis, and FMEA.
Partner with cross-functional teams to implement corrective and preventive actions, validate their effectiveness, and monitor subsequent field performance.
Lead or support investigations involving product safety concerns and customer-reported incidents, as appropriate.
Translate field-failure and product-return findings into prioritized design improvements.
Contribute field-quality expertise during design reviews and risk assessments to identify reliability and safety concerns.
Recommend improvements to electrical design robustness, component selection, failure-mode prevention, product reliability, and safety.
Collaborate with Product Development teams to incorporate field lessons into future programs and product generations.
Support Design for Quality (DFQ) and Design for Reliability (DFR) initiatives.
Work with engineering and laboratory teams to develop test methods that reproduce identified failure modes and representative customer-use conditions.
Define testing approaches to validate corrective actions and design improvements, correlate field failures with validation and reliability-test results, and develop practical test methods for foreseeable misuse and consumer-use conditions.