Customer Quality Resident
LEONI•Troy, MI
•Onsite
About The Position
The Customer Quality Resident is the first point of contact for customers and production sites when daily quality problems or escalations arise. The role supports customer quality requirements across an OEM account, including customer portal management, quality meetings, audits, approvals, problem solving, containment and rework, logistics complaints, model year and technical changes, sampling, and customer complaint reporting and closure. The position also coordinates follow-up with LEONI production plants and supports ordering materials for customer repairs and stock.
Requirements
- Proficient Spanish.
- Engineering degree.
- 5–7 years of experience in a similar position.
- Proven knowledge of complaint monitoring and handling, failure analysis, defect measurement, FMEA, quality assurance, and quality tools and techniques.
- Knowledge of analytical methods, presentation skills, 5S, customer support, customer-specific requirements, data analysis, and the define, measure, analyze, improve, and control approach.
- Assertive communication skills, a proactive approach, decision-making ability, and a service attitude.
Nice To Haves
- Experience in the automotive industry, particularly with harness makers.
Responsibilities
- Maintain internal and external customer portal management.
- Support deployment of LEONI's quality strategy based on customer requirements.
- Participate in quality meetings with the customer.
- Support customer process audits and production process and product approval (PPA) within an OEM account.
- Support customers with problem solving and follow-up of containment and rework actions.
- Help organize and follow up on rework and sortings.
- Support Supply Chain with customer logistics complaints, such as transport, packaging, and changes to sequencing, and propose solutions such as substitution through rework.
- Support model year changes, technical changes, and sampling processes for OEM customers, including organizing and following up on activities.
- Support preparation of customer 8D reports, including root-cause analysis and actions, and enter information in Omnitracker and LEONI's complaints portal, including opening and closing complaints.
- Support ordering material for customer repairs and own stock.
- Organize meetings with LEONI production plants to follow up on claims.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
