Quality Resident Engineer
About The Position
The Quality Resident Engineer provides the interface between Lear plants and the customer on quality issues and new product launches, serving as Lear’s customer-facing representative to enhance customer satisfaction. The role links customer plants with Lear assembly plants, promptly communicates customer dissatisfaction, and works to minimize issues while maintaining customer performance metrics within established goals and objectives. This position is based in Fremont, California, and requires the employee to be local or open to relocation. The engineer works on-site at customer assembly plant(s) during required shifts to support plant quality and related issues. The role addresses customer and supplier quality concerns, supports quality and warranty visits and meetings, inspects products and audits processes against drawing requirements, and works to ensure Lear products comply with applicable standards and specifications. The employee must follow Lear and customer safety requirements and work at the customer production line when needed.
Requirements
- Must be local to Fremont, California, or open to relocation.
- Must be able to operate on-site at customer assembly plant(s) during required shifts.
- Knowledge of wire harness plant quality and production procedures.
- Knowledge of wire harness inspection standards.
- Ability to communicate directly with customers about quality issues.
- Ability to assess customer rejections using data or empirical knowledge.
- Must follow Lear and customer safety guidelines, standards, and procedures.
- Must be able to work at the customer production line when required.
Responsibilities
- Provide the interface between Lear plants and the customer on issues and new product launches.
- Serve as the customer-facing representative for Lear and link customer plants with Lear assembly plants.
- Communicate customer dissatisfaction promptly and work to minimize issues.
- Maintain customer performance metrics within established goals and objectives.
- Work on-site at customer assembly plant(s) during required shifts to support plant quality and related issues.
- Notify relevant parties daily of customer plant issues involving quality, engineering, or production.
- Maintain a customer concern countermeasure list for plant issues.
- Promptly reply to customer concerns by requesting action from the wire harness plant.
- Support customer and supplier quality issues.
- Communicate directly with the customer to address quality issues.
- Use data or empirical knowledge to dispute or reject customer rejections that are not Lear’s responsibility.
- Immediately and permanently communicate quality issues at the customer location.
- Coordinate quality and engineering issues that may jeopardize the customer or Lear.
- Support customer visits and meetings by providing quality and warranty information as required.
- Ensure Lear quality complies with standards, specifications, and workmanship standards.
- Inspect products and/or audit processes based on drawing requirements.
- Request and understand inspection and rework methods for resolving quality issues at the customer plant.
- Track and reduce rejected inventory.
- Verify that parts and assemblies conform to standards and specifications.
- Follow Lear and customer safety guidelines, standards, and procedures.
- Work at the customer production line when participation is required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
