Quality Resident Engineer

Lear Corporation•El Paso, TX

7d•Onsite

About The Position

The Quality Resident Engineer provides the interface between Lear plants and the customer on quality issues and new product launches, serving as Lear’s customer-facing representative and link between customer plants and Lear assembly plants. The role communicates customer dissatisfaction promptly, works to minimize concerns, and helps keep customer performance metrics within established goals and objectives. This position is based in Fremont, California, and must be performed on-site at customer assembly plants during required shifts to support plant quality and related issues. The engineer coordinates customer, supplier, engineering, and production quality concerns; verifies product and process conformance; and supports inspection, rework, and rejected-inventory reduction. The role follows Lear and customer safety requirements and may work at the customer production line when needed.

Requirements

Must be local to Fremont, California, or open to relocation.
Must be able to operate on-site at customer assembly plants during required shifts.
Knowledge of wire harness plant quality and production procedures.
Knowledge of wire harness inspection standards.
Ability to communicate directly with customers about quality issues.
Ability to assess customer rejections using data or empirical knowledge.
Must follow Lear and customer safety guidelines, standards, and procedures.
Must be able to work at the customer production line when required.

Responsibilities

Provide an interface between Lear plants and the customer on issues and new product launches.
Represent Lear to the customer and serve as a link between customer plants and Lear assembly plants.
Communicate customer dissatisfaction promptly and work to minimize customer concerns.
Keep customer performance metrics under established goals and objectives.
Work on-site at customer assembly plants during required shifts to support plant quality and related issues.
Notify relevant parties daily of customer plant quality, engineering, or production issues.
Maintain a customer concern countermeasure list for plant issues.
Promptly respond to customer concerns by requesting information or action from the wire harness plant.
Support customer quality issues and supplier quality issues.
Communicate directly with the customer to address quality issues.
Use data or empirical knowledge to dispute or reject customer rejections that are not Lear’s responsibility.
Communicate quality issues at the customer location immediately and permanently.
Coordinate quality or engineering issues that may jeopardize the customer or Lear.
Support customer visits and meetings, providing quality or warranty information as required.
Ensure Lear quality complies with standards, specifications, and workmanship standards.
Inspect products and audit processes based on drawing requirements.
Request and understand inspection and rework methods for resolving quality issues at the customer plant.
Track and reduce rejected inventory.
Verify that parts and assemblies conform to standards and specifications.
Follow Lear and customer safety guidelines, standards, and procedures.
Work at the customer production line when participation is required.