Customer Quality Engineer
About The Position
Aperia is seeking a Customer Quality Engineer (CQE) to serve as the primary technical liaison between its manufacturing facilities and automotive Original Equipment Manufacturer (OEM) customers. The role works directly with customers and partners with internal quality, manufacturing, and engineering teams to investigate concerns, identify root causes, implement corrective actions, and drive continuous improvement. The CQE ensures customer quality requirements and technical expectations are understood, documented, communicated, and met. Candidates must be authorized to work in the United States on an ongoing basis without current or future employer sponsorship; candidates on F-1, OPT, or STEM OPT status are not eligible. The role may require travel up to 25%. The stated base salary range is $130,000–$150,000. Additional compensation may include equity, bonuses, stipends, medical, dental, vision, 401(k), and long-term disability insurance.
Requirements
- Bachelor’s degree in Quality, Mechanical, Electrical, or Industrial Engineering.
- At least 5 years of experience in automotive quality engineering or a Tier-1 supplier environment.
- Strong working knowledge of automotive core tools: APQP, PPAP, FMEA, MSA, and SPC.
- Detailed understanding of IATF 16949 and VDA 6.3 quality management systems.
- Experience navigating OEM customer portals.
- Ability to travel up to 25%.
- Authorization to work in the United States on an ongoing basis without current or future employer sponsorship; candidates on F-1, OPT, or STEM OPT status are not eligible.
Responsibilities
- Serve as the first point of contact for OEM customer quality tasks, use customer portals, and lead regular reviews presenting relevant data.
- Lead factory 8D investigations and corrective actions for customer issues using tools such as 5-Why and Ishikawa diagrams.
- Participate in Advanced Product Quality Planning (APQP) and coordinate Production Part Approval Process (PPAP) submissions to customers.
- Participate in creating and maintaining Process Failure Mode and Effects Analysis (PFMEA) and Control Plans for new and existing products.
- Monitor and report customer-specific quality metrics, including Parts Per Million (PPM) defects and operational disruptions.
- Support continuous improvement of manufacturing processes to deliver high-quality products to customers.
- Author and execute CARs/SCARs as needed to resolve internal and external quality issues.
- Statistically analyze data using Excel, Minitab, or similar tools; generate reports on quality issues and review them with internal engineering and manufacturing teams.
- Create working documents for quality tasks and train the quality and manufacturing teams.
- Lead implementation and maintenance of IATF 16949 within the quality management system (QMS).
- Participate in special projects supporting the quality, manufacturing, and engineering teams.
Benefits
- Equity may be included as additional compensation.
- Bonuses may be included as additional compensation.
- Stipends may be included as additional compensation.
- Medical insurance may be included as additional compensation.
- Dental insurance may be included as additional compensation.
- Vision insurance may be included as additional compensation.
- 401(k) may be included as additional compensation.
- Long-term disability insurance may be included as additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
