Customer Quality Engineer
About The Position
As a Customer Quality Engineer within Micron Technology’s Global Quality Organization, you serve as the internal Voice of the Customer for quality and as the key customer-facing contact responsible for owning customer quality requirements. The role works across sales, field application engineering, and internal teams to maintain alignment on quality and reliability issues and build strong customer relationships. It focuses on overall quality management for solid-state drives (SSDs), including production DPM, defects on arrival, warranty, and field quality issues at customer sites. The engineer applies electrical and electronics engineering knowledge to support product quality and reliability, collaborates with customers and their supplier quality engineering teams, tracks and improves customer quality scorecards, and communicates customer issues to internal engineering and manufacturing teams. The role also uses artificial intelligence and advanced analytics to identify quality trends, speed root-cause analysis, and promote proactive improvements. It includes preparing weekly quality data, participating in weekly customer quality review meetings, and representing Micron as the primary quality representative at quarterly business reviews.
Requirements
- Bachelor's degree in Electronics Engineering, Computer Science, or a related field.
- Functional knowledge of SSD components, including memory, firmware, system, ASIC, and DRAM, to correlate failures in the customer ecosystem to the SSD.
- Knowledge of semiconductor fabrication processes and backend assembly operations to ensure quality gates are implemented and high-quality products are shipped to customers.
- Excellent presentation skills for communicating quality status internally to executive management and externally to customers.
- Outstanding multitasking, problem-solving, and interpersonal skills.
- Ability to collaborate with multifunctional teams to understand needs and translate them into actionable plans, results, and resource requirements.
Nice To Haves
- Prior experience in Customer Quality, Supplier Quality, or Field Applications Engineering is encouraged.
Responsibilities
- Act as the Voice of the Customer within Micron.
- Lead customer metrics and overall quality management for SSDs, including production DPM, defects on arrival, warranty, and field quality issues at customer sites.
- Apply electrical and electronics engineering knowledge to ensure customer product quality and reliability.
- Collaborate with customers and work closely with their supplier quality engineering teams.
- Lead customer quality scorecard tracking and improvement efforts.
- Monitor and identify quality and reliability issues and develop customer relationships.
- Assess customer needs and drive strong technical standards internally.
- Communicate customer issues to internal engineering and manufacturing teams.
- Use AI and advanced analytics to identify quality trends, accelerate root-cause analysis, and drive proactive quality improvements.
- Prepare weekly quality data and attend weekly customer quality review meetings.
- Represent Micron as the primary quality representative at quarterly business reviews.
Benefits
- Medical, dental, and vision plans.
- Programs that help protect income in the event of illness or injury.
- Paid family leave.
- Paid time off.
- Paid holidays.
- Additional compensation may include bonuses and equity.
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What This Job Offers
Job Type
Full-time
