Customer & Quality Engineer

Corning•Town of Erwin, NY

7d•$82,974 - $114,090•Onsite

About The Position

Corning is a world leader in materials science, known for its innovations in glass, ceramics, and related materials. The Environmental Technologies segment focuses on manufacturing ceramic substrates and filter products for emissions control. This role is crucial for ensuring that customer quality requirements are met throughout the manufacturing and delivery process. The Customer & Quality Engineer acts as the primary quality liaison with customers, addressing concerns, leading problem-solving initiatives, and coordinating actions to prevent issues from recurring. This position requires close collaboration with manufacturing, engineering, supply chain, and sales teams to drive improvements that reduce defects, enhance response times, and build customer confidence.

Requirements

Bachelor’s degree in engineering required, preferably in materials, chemical, or mechanical engineering.
7–10 years of manufacturing engineering experience.
At least 5 years in quality engineering.
Strong background in ISO 9001, quality systems, and data-driven problem solving.
Experience using tools such as Excel, MiniTab, Pi, Access, and JMP.
Solid statistical and analytical capability, including MSA, gage R&R, and bias studies.
Demonstrated leadership skills with the ability to work across all levels of the organization, mentor others, and make critical decisions while troubleshooting and managing to SOPs.
Able to drive root cause analysis, solve complex problems, understand manufacturing financial measures, and effectively manage multiple priorities across different plant areas.

Nice To Haves

Green Belt or Black Belt certification preferred.
Active listener
Technical curiosity by asking questions and seeking deeper understanding of new technology or in areas of technical gaps
Act quickly and decisively
Ability to communicate in all directions effectively

Responsibilities

Ensuring customer quality requirements are understood, communicated, and met throughout the manufacturing and delivery process.
Serving as the main quality contact for customers, addressing quality concerns, leading problem-solving activities, and coordinating corrective actions to prevent recurrence.
Working closely with manufacturing, engineering, supply chain, and sales teams to drive improvements that reduce defects, improve response time, and strengthen customer confidence.
Managing production specifications, inspection processes, and customer-specific requirements to ensure manufacturing aligns with quality standards.
Partnering with engineering, operations, and product teams on new products, PPAP documentation, audits, customer visits, and corrective actions.
Leading measurement quality activities including inspection and testing methods, MSA portfolio management, statistical analysis of nonconforming materials, and technical support for the ceramics lab.
Supporting overall plant quality efforts through audits, corrective action follow-up, coaching on quality tools and processes, and indirect team supervision.