Customer Quality Engineer

DRiV•Skokie, IL

About The Position

The Customer Quality Engineer is the first point of contact for customers on quality-related issues, with a primary focus on Original Equipment (OE) customers. The role communicates customer requirements to the team and works across plant functions and with other Tenneco sites to ensure the plant conforms to customer needs. The position also supports customer quality requests, new product introduction, quality systems, audits, and continuous improvement activities.

Requirements

Bachelor’s degree in Engineering, Business, or a related field.
Two or more years of manufacturing quality experience.
Understanding of automotive standards, including IATF 16949 and ISO 9001.
Strong proficiency in Microsoft Office.
Ability to lead meetings and take efficient notes.
Strong quality documentation experience.
Previous hands-on quality auditing experience.
Knowledge of measurement tools such as calipers and micrometers.
Ability to read prints and understand dimensional tolerancing.

Responsibilities

Host customer visits and audits and submit quality assessments.
Update customers promptly on the status of quality requests.
Understand customer-specific requirements and translate them for the plant.
Work with the engineering team on customer-related issues.
Communicate changes to customers and provide follow-up to the plant.
Manage customer portals and ensure requirements are met.
Maintain a list of customer-related issues and drive improvements.
Train and guide plant personnel in identifying and developing problem-solving methods to resolve quality issues.
Assist with and support site-level New Product Introduction programs, including PPAP submissions and APQP, as required.
Conduct internal audits of the quality management system.
Assist with plant activities such as trainings and tours.
Develop and maintain quality systems for document control, metrics, and Excel-based forms.
Support continuous improvement activities throughout the organization.
Evaluate manufactured products for conformity.
Review supplier documentation for incoming products.