Customer Quality Engineer

ITW•Elgin, IL

7d•$75,000 - $90,000

About The Position

ITW Shakeproof Fasteners, a division of Illinois Tool Works, supplies cold-headed and metal-stamped fasteners to automotive and industrial markets. This divisional resource provides quality support to automotive and industrial customers, helps ensure product quality, and investigates and remediates potential issues. The customer-facing role involves frequent travel to customer locations, primarily in the Midwest. The position manages inspection and quality practices, tracks and resolves internal and customer quality concerns, maintains quality records, supports audits, and reports on the Quality Management System. It also drives cost improvement, productivity, and continuous improvement initiatives across the division, facilitates employee training, and supports plant safety and environmental requirements.

Requirements

Bachelor's degree in Engineering or at least 5 years of relevant functional experience.
Proficiency in ISO 9001 and IATF 16949.
Proficiency in Microsoft Office applications, including Outlook, 365, SharePoint, OneNote, Lync, Word, Excel, and PowerPoint.
Ability to work independently and stay organized, manage time and prioritize workload, adapt to change, and consistently meet deadlines.
Good interpersonal, verbal and written communication, critical thinking, organizational, and statistical skills, as well as strong computer skills.
Ability to work closely with customers, suppliers, manufacturing, managers, and sales to resolve quality issues.
Ability to motivate, coach, and lead others.
Pragmatic, results-oriented, and analytical approach with strong attention to detail.

Nice To Haves

Two to five years of relevant experience in metals or automotive.

Responsibilities

Actively manage inspection and quality practices to eliminate escapes and minimize customer returns.
Review and track internal and customer quality concerns (NCRs); collaborate with customers, engineering, operations, vendors, and other company functions to determine corrective actions and facilitate their effective closure.
Report on Quality Management System performance, metrics, and related issues during Management Reviews or as appropriate, and recommend improvements.
Maintain Quality Assurance records.
Support internal and supplier audits required by customers and the company's Quality Management System; serve as the organization's Management Representative for external audits.
Drive cost improvement, productivity, and continuous improvement initiatives throughout the division, including Six Sigma, SPC, and lean manufacturing initiatives.
Provide or facilitate employee training as required, including indirect mentoring of maintenance and production resources.
Support and enforce plant safety and environmental requirements and policies.