Customer Quality Engineer

Fuyao Glass America•Plymouth, MI

About The Position

The Customer Quality Engineer is the main customer-service contact after PPAP completion. The role investigates and contains quality issues in a timely manner and helps maintain and improve customer satisfaction through effective communication and professional conduct. The position works with assigned OEMs, dealers, and warranty contacts; handles customer complaints, returns, and warranty issues; and provides quality-related reporting and follow-up. It has no supervisory responsibility. This is a full-time position with Monday-through-Friday workdays; occasional evening and weekend work may be required. Travel is expected.

Requirements

Bachelor’s degree.
At least 1 year of Automotive Quality field quality engineer experience.
Knowledge of quality tools including FMEA, SPC, MSA, CP, APQP, PPAP, and 8D.
Problem-solving and analytical skills.
Project-management skills.
Communication proficiency.
Ethical conduct.
Time-management skills.
Must be 18 years or older.
Ability to distinguish between different colors and shapes of glass.
Ability to lift glass of varying sizes and weights.

Nice To Haves

Bachelor’s degree and 2 years of Automotive Quality field quality engineer experience.
Master’s degree and 1 year of Automotive Quality field quality engineer experience.

Responsibilities

Establish and improve the customer-service quality system.
Visit assigned OEMs, dealers, and warranty contacts to collect, analyze, and negotiate rejected parts.
Handle customer complaints and organize containment activities when needed; assist with root-cause investigations and provide final reports to customers.
Update the customer complaint tracker as needed.
Represent the company and attend customer meetings upon request.
Handle RMAs and prepare reports.
Handle warranty issues.
Compile customer-related performance statistics, including sorting cost, PPM, warranty, and customer complaint times.
Update lessons learned and send them to related departments.
Perform other duties as assigned by the Quality Manager.