Customer Quality Engineer

Prospira America Corporation • Upper Sandusky, OH

7d • Onsite

About The Position

The Customer Quality Engineer ensures products and manufacturing processes meet customer, regulatory, industry, and company standards by utilizing advanced statistical tools and problem-solving methodologies to establish, maintain, and continuously improve product and process quality. This role involves working directly with customers, supplier quality, and subcontractors to plan and implement quality activities, make data-driven decisions, and ensure compliance with ISO 9001 and TS16949 standards. The engineer will also partner with cross-functional teams to foster a quality culture, build customer relationships, and perform various quality duties.

Requirements

• Two (2) year degree or equivalent experience in manufacturing or quality engineering.
• Four (4) years’ experience in automotive industry’s quality functions (e.g. PPAP, FMEA, SPC and Control Plans).
• Exceptional communication skills, including verbal, written, conflict resolution and negotiation skills are required.
• Computer literacy with a working knowledge of Microsoft Office software and analytical tools.

Nice To Haves

• A Working knowledge of blueprint reading, GD&T, and technical specifications interpretation is preferred.
• A working knowledge of measurement systems analysis and laboratory measurement equipment and hand tools is preferred.
• A working knowledge of calibration systems and testing laboratory procedures is preferred.

Responsibilities

• Work directly with customers, supplier quality and subcontractors to plan, develop and implement typical quality activities such as PPAP, Control Plans, etc.
• Make data driven decisions which promote corporate goals and core principals.
• Focus on timeliness of results.
• Write and implement quality system standards, procedures and work instructions.
• Ensure compliance with ISO 9001 and TS16949 standards.
• Partner with cross functional teams to promote a positive and productive quality culture.
• Lead and actively participate in cross-functional activities to drive continuous improvement.
• Build customer relationships based on trust and partnership.
• Communicate customer specific requirements to both internal and external supplier partners.
• Perform product, process, and systems audits.
• Plan and perform typical quality duties such as Cpk, SPC, 8D, and Corrective Action and Preventive Action activities.
• Analyze problems with products, processes or systems and develop and implement timely solutions.
• Containment and disposition of material or product that is suspect or nonconforming.
• Validate and approve product, process and quality system deviations as appropriate.
• Stop production or shipments to the customer if required.
• Train quality department and other personnel as required.
• Assure timely and successful completion of APQP and Launch activities.
• Maintain a positive working relationship with customers, subcontractors, and PSAM departments and groups.
• Monitor and report quality function performance as required.
• Perform other projects and duties assigned by the External Quality Manager.

Benefits

• Prospira America Corporation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Prospira America Corp. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree