Customer Quality Engineer

Coherent • Newark, CT

33d • Onsite

About The Position

The Customer Quality Engineer will analyze customer feedback and complaints to identify improvements to product quality issues. This role supports customer quality activities including corrective actions, complaint management, and customer communications. The engineer will partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels. Key responsibilities include leading root cause investigations and implementing sustainable corrective and preventive actions using the 8D process, analyzing quality data and communicating trends, risks, and improvement opportunities to leadership and cross-functional teams, and participating in new product introduction, product transfer, and manufacturing scale-up activities. The role also supports and maintains the Quality Management System in accordance with applicable standards and procedures and leads material review board meetings, using data and customer requirements to make sound decisions on part disposition.

Requirements

• Bachelor's Degree in Engineering: Quality Engineering or Quality Assurance, Materials Science, Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field
• Minimum 3 years of Customer Quality or Product Quality Engineering experience
• Experience applying SPC, Process Capability Analysis, FMEA, and Six Sigma methodologies.
• Experience leading root cause investigations and implementing corrective actions using an 8D approach.
• Experience working with manufacturing teams in a production environment
• Experience interacting with Customers and managing Quality related interactions
• Excellent communication and interpersonal skills
• Strong understanding of quality engineering principles and methodologies
• Ability to translate Customer needs and expectations to shop floor requirements
• Strong problem-solving and root cause analysis skills
• Ability to effectively interpret and analyze technical data
• Strong understanding of process control and risk management concepts
• Ability to challenge assumptions and influence decisions through data and technical reasoning
• Demonstrated ability to achieve results independently and within cross-functional teams
• Strong organizational skills and ability to manage multiple priorities
• Experience with quality management systems and ISO-based manufacturing environments
• Proficiency with Microsoft Office and quality data analysis tools
• Ability to build effective relationships with Operations and Engineering, Product management, Key account management, and Coherent Customers

Responsibilities

• Analyze customer feedback and complaints to identify improvements to product quality issues.
• Support customer quality activities including corrective actions, complaint management, and customer communications.
• Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.
• Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.
• Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams.
• Participate in new product introduction, product transfer, and manufacturing scale-up activities.
• Support and maintain the Quality Management System in accordance with applicable standards and procedures.
• Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.

Benefits

• Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.: I ntegrity – Create an Environment of Trust C ollaboration – Innovate Through the Sharing of Ideas A ccountability – Own the Process and the Outcome R espect – Recognize the Value in Everyone E nthusiasm – Find a Sense of Purpose in Work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level