Customer Quality Engineer

ElringKlinger • Easley, SC

3d

About The Position

The Customer Quality Engineer acts as the point of contact between the plant and customers for complaints and quality problems related to series production and warranty, including at customer premises when required. The role coordinates remedial actions with technical departments, handles customer deviation approvals and communications, and prepares presentations for customers.

The position coordinates customer audits and tracks resulting corrective actions. It monitors 8D reports in customer portals, initiates measures to resolve problems and address rejected complaints, and seeks final customer agreement on reports. It also manages the plant warranty process in accordance with VDA, internal specifications, and Customer-Specific Requirements (CSR), including initiating a no-trouble-found (NTF) process when needed.

The role records warranty parts, analyses warranty costs, documents warranty services and statuses, obtains specified KPIs, and analyses field warranty data using customer warranty portals. It may request special warranty parts to support optimization of customer contract drafting. Other duties may be assigned.

Responsibilities

• Act as the plant’s point of contact with customers for series-production quality and warranty complaints or problems, including visiting customer premises when required.
• Initiate, coordinate, and track remedial measures with technical departments.
• Coordinate customer approval of deviations, prepare presentations, and communicate with customers.
• Coordinate and conduct customer audits and track remedial measures arising from them.
• Monitor 8D reports in customer portals, report on resolved problems, address rejected complaints, and initiate measures to obtain final agreement on 8D reports.
• Carry out the plant warranty process according to VDA, internal specifications, and Customer-Specific Requirements (CSR), including initiating an NTF process when necessary.
• Record warranty parts, analyze costs, document warranty services and statuses, and obtain specified KPIs.
• Analyze field warranty data, including through customer warranty portals, and request special warranty parts when required to optimize customer contract drafting.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed