Customer Quality Department Outbound Scheduler

Schumacher Auto Group Inc • West Palm Beach, FL

7d • Onsite

About The Position

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Outbound Scheduler! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Customer Quality Department Outbound Scheduler responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Requirements

• High School diploma or equivalent.
• Experience providing quality customer service.
• Ability to read and comprehend written instructions and information in English.
• Able to work independently, multitask and manage time efficiently.
• Excellent communicator to support relationships with all staff, clients, visitors.
• Attention to detail.
• Positive attitude.
• Strong work ethic.
• A valid driver's license.

Responsibilities

• Handles a high volume of outbound calls and texts to clients in a professional and upbeat manner.
• Calls to set appointments for service due/recalls/declined services.
• Handles inbound calls in a warm and friendly manner while answering client questions and or scheduling appointments.
• Checks voicemail messages regularly and return customer calls promptly.
• Reports customer complaints immediately to Manager.
• Responds well to coaching and supervision
• Attend brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
• The outbound scheduler can expect to long periods of sitting and speaking on the phone at one station.
• Other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees