Customer Service Representative - Outbound

Bud Anderson Home Services • Lowell, AR

1d • Onsite

About The Position

We are looking for dedicated and ambitious individuals to join our team as Customer Service Representatives. This role is crucial to our company's success, acting as the backbone that supports our technicians. If you are a problem-solver with a high degree of empathy, who enjoys helping customers and ensuring their needs are met, this is the perfect opportunity for you. We foster a fun, quirky, and driven environment where personal and professional growth are highly valued. We offer ongoing training, unmatched rewards, full benefits, and a matching 401(k), with no salary cap, allowing your effort to directly determine your paycheck.

Requirements

• High School Diploma or GED Equivalent
• 2+ years of proven success in a call center role
• Inbound and outbound call volume experience
• Comfortable with selling our services over the phone
• Exceptional communication/interpersonal skills
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Basic computer skills
• Reliable & punctual attendance
• Fluent ability to speak, read, and write in the English language

Nice To Haves

• Service Titan experience
• HVAC, Plumbing, or Electrical experience
• Sales experience

Responsibilities

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Conducts outbound calls or manages specialized service areas or targeted outreach.

Benefits

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED