Outbound Order Quality Specialist
About The Position
Outbound Order Quality Specialist See What We’re All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit sharing bonus Fitness center, game room and on-site food market Team member appreciation events and recognition programs Volunteer opportunities Casual dress code All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. Bonus F C Perks Bi-Weekly Travel stipend Safety Shoes reimbursement program Holiday pay and opportunities for overtime Referral Bonus Program We offer forklift training programs Free food! We offer free snacks and drinks to show our appreciation to our team members The Job at a Glance As the Outbound Quality Specialist (internally known as Keeper of the Stockpile) you will perform an essential function acting as a liaison between our Fulfillment Center Customer Service team. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s sales orders.
Requirements
- You are able to work Monday – Friday 1 2:30pm-9:00pm and are able to work Saturdays as needed
- You showcase strong decision making and problem-solving skills
- You possess excellent time management and organizational skills
- You have intermediate to advanced knowledge of High Jump, Syspro, and Exacta
- You have the ability to operate all material handling equipment safely
- You possess the ability to move around for long periods of time and consistently lift up to 4 0lbs unassisted.
- You have fantastic communication skills & you’re proficient in English (verbal and written)
Responsibilities
- Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
- Investigate and provide resolution for parts that are missing or out of stock
- Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
- Update part and shipping information to be accurately reflected in inventory management and purchase order systems
- Exercise discretion in managing time to locate parts missing from orders
- Log F C Quality Issues and communicate trends with the internal and leadership teams
- Resolving aged orders in process and expediting air orders
Benefits
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit sharing bonus
- Fitness center, game room and on-site food market
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
- Bonus F C Perks
- Bi-Weekly Travel stipend
- Safety Shoes reimbursement program
- Holiday pay and opportunities for overtime
- Referral Bonus Program
- We offer forklift training programs
- Free food!
- We offer free snacks and drinks to show our appreciation to our team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
