Outbound Specialist

Sword Health

2d•Remote

About The Position

At Sword, weâre building AI to heal billions and unlock humanityâs full potential. In doing so, weâre pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they needâand ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, womenâs health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Weâre looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support. You'll be joining the Growth teamâa passionate, driven team dedicated to expanding access to Sword Health programs. Here, you'll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework â be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) â Uses AI daily to boost personal productivity Builder (Level 2) â Creates workflows and tools that elevate the whole team Integrator (Level 3) â Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Requirements

You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
2+ years of experience in outbound calling, telemarketing, or sales is highly preferred
Excellent verbal communication and interpersonal skills
Professional and courteous phone manner
Ability to persuade and influence others
Strong organizational and time management skills
Ability to handle rejection and maintain a positive attitude
Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion)
High school diploma or equivalent (bachelor's degree preferred)

Nice To Haves

Being proficient in English (Spanish would be a plus)

Responsibilities

Driving Enrollments: Youâll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed
Using Effective Closing Techniques: Youâll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants
Delivering Outstanding Customer Interactions: Youâll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience
Collaborating with Internal Teams: Youâll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support
Leveraging Technology Effectively: Youâll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.