Customer Project Manager

Philips

3d•Onsite

About The Position

As the Customer Project Manager supporting Radiology Product Deployment, you will manage all aspects (budget, quality, forecasting, project team resources, etc.) of RIS/PACS/VNA/Cloud projects in an IT Healthcare environment. Your role: Develop and manage project plans aligned to SOW scope, timelines, resources, risks, and quality standards. Lead end-to-end project execution (planning through go-live), ensuring delivery across quality, cost, and schedule targets. Monitor project budgets, track costs/effort, evaluate feasibility, and take corrective actions as needed. Coordinate cross-functional resources, including internal teams, external partners, and equipment delivery schedules. Oversee system implementation, integration, and go-live activities to ensure successful deployment. Drive clear communication across stakeholders and maintain high-quality project documentation. Ensure compliance with customer requirements and internal policies while delivering a positive customer experience and identifying upsell opportunities.

Requirements

Bachelor degree in Computer Science, Engineering, Business and a minimum of 5 years of specific project or program management experience in an IT related industry (or equivalent 9+ years of experience without bachelors degree)
Proven track record of successful project delivery results
Experience working within the entire project life cycle and demonstrated success in working with customers, vendors, and leading cross-functional teams
Must have hands-on PACS project management experience, preferably with Philips Vue PACS or similar Picture Archiving and Communication Systems (PACS)
Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
Excellent communication and interpersonal skills - ability to interface and influence at multiple organizations including the executive level
PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Nice To Haves

Healthcare IT experience is preferable with knowledge of the Carestream Vue product

Responsibilities

Develop and manage project plans aligned to SOW scope, timelines, resources, risks, and quality standards
Lead end-to-end project execution (planning through go-live), ensuring delivery across quality, cost, and schedule targets
Monitor project budgets, track costs/effort, evaluate feasibility, and take corrective actions as needed
Coordinate cross-functional resources, including internal teams, external partners, and equipment delivery schedules
Oversee system implementation, integration, and go-live activities to ensure successful deployment
Drive clear communication across stakeholders and maintain high-quality project documentation
Ensure compliance with customer requirements and internal policies while delivering a positive customer experience and identifying upsell opportunities