Customer Relations Project Manager

Veritiv Corporation•Chicago, IL

6d•Hybrid

About The Position

Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

Requirements

3-5 years of related job experience.
Excellent verbal, written, people, and diplomacy skills are required.
Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.
Strong interpersonal skills including customer interface.
Ability to quickly absorb new knowledge and utilize of new software.

Nice To Haves

Bachelor's Degree Preferred

Responsibilities

Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs
Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.