Customer Relations Manager

Boeing•Renton, WA

1d•Hybrid

About The Position

The Boeing Company is looking for a Customer Support and Regional Support Manager to join the Customer Relations group in Renton, WA or Seal Beach, CA. The ideal candidate will have the ability to find solutions that prioritize our customers’ needs; effectively using collaboration skills, resilience and strategic thinking. Customer Relations operates at a fast-pace to deliver world class customer service to internal and external partners and customers. Customer Relations is dedicated to providing a premiere Customer Experience. We create innovative and customized environments which maximize the Boeing team’s ability to focus on maintaining and enhancing customer relationships while achieving key business objectives. To accomplish this, we stay alert to identifying customer needs and relative industry trends while building a service-oriented organization comprised of individuals who are willing to team, learn and coach.

Requirements

Bachelor's Degree or higher
Minimum of one year of leadership experience (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course “Exploring Leadership.”
Experience using Microsoft Word, Excel, Outlook, and PowerPoint
Ability to travel up to 20% of the time (domestic and international)
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Nice To Haves

Ability to work off-hours including evenings and weekends
Proven track record of success executing against project deliverable and long-term objectives
Experience analyzing data to uncover opportunities for added workgroup efficiencies

Responsibilities

Leads and inspires employees on the Customer Support and Regional Support Specialist teams to achieve individual and team performance metrics and development goals
Candidate will serve as part of the Customer Relations leadership team, which creates long term strategy and objectives for the group
Leverages Boeing’s complexity to eliminate cross-functional overlap and inconsistent support
Develops and sustains productive relationships with organizations providing support to Customer Relations and Sales
Partners with the leadership team to ensure sufficient onsite support for customer engagements regarding these teams
Removes roadblocks affecting task completion for Customer Relations team members
Reviews project execution plans, makes appropriate adjustments and resolve issues