Customer Care Project Manager

AAON, Inc. • Tulsa, OK

5d • Onsite

About The Position

The Customer Care Project Manager is responsible for leading and coordinating cross-functional initiatives that support the success of Customer Care operations. This role partners closely with internal teams including, but not limited to, IT, Marketing, Finance, Warranty, and CRM to plan, execute, and deliver projects that improve systems, insights, and processes. The Customer Care Project Manager plays a critical role in enabling Customer Care’s strategic initiatives by bringing structure, clarity, and momentum to high-impact projects and ensuring cross-functional efforts deliver meaningful results.

Requirements

• 5 or more years of experience in project management, operations, or a related role
• Proven experience leading cross-functional projects and managing competing priorities
• Strong project management, organizational, and time management skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively across departments and with diverse stakeholders
• Ability to translate business needs into clear, actionable plans
• Strong problem-solving and critical-thinking skills
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook)
• Ability to sit or stand for extended periods
• Ability to analyze data, assess risks, and make informed decisions
• Ability to communicate clearly and effectively with all levels of the organization

Nice To Haves

• Experience supporting Customer Care, customer operations, or service-based teams
• Project management certification (PMP, Agile, or similar)
• Experience with CRM systems, dashboards, or operational reporting preferred

Responsibilities

• Lead and manage cross-functional Customer Care projects from initiation through execution and launch
• Serve as the primary point of contact for assigned initiatives, ensuring alignment across departments
• Develop and manage project plans, timelines, milestones, and deliverables
• Identify risks, dependencies, and gaps, and proactively drive resolutions
• Provide regular project updates, status reporting, and recommendations to leadership
• Partner with internal teams including IT, Marketing, Finance, Warranty, and CRM to support business objectives
• Support continuous improvement initiatives within Customer Care operations
• Translate business needs into actionable project plans and execution strategies
• Ensure project outcomes align with Customer Care goals and operational priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed