Customer Project Manager

EagleView•Rochester Hills, MI

1d•Hybrid

About The Position

Eagleview, the leader in aerial imagery, is hiring a Customer Project Manager in our Operations PMO. We are a fast-paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies. The Customer Project Manager will supervise projects from planning through delivery. Liaises between project members to assure deliverables, requirements, and schedules are communicated to meet customer expected delivery dates. PMO utilizes Cloud Coach to plan project timelines, tasks, milestones, and completion dates. In this role, you will communicate schedules and changes to all stakeholders. Plan and facilitate project meetings to align the project workforce to methods and goals and to track project tasks. Prepare agendas, meeting notes, and project summaries. Monitor task completion status to identify at-risk project tasks and to evolve mitigation plans.

Requirements

Bachelor's degree or equivalent work experience
1 - 2 years project management, GIS, or similar experience

Nice To Haves

MS Office proficiency
Experience with Project Management or similar work experience
Previous Geospatial experience
Trustworthy and an excellent team player– provides mentorship to less experienced department members, shares tips/skills to help the department work more efficiently, and promotes a supportive environment for all colleagues
Demonstrates a robust work ethic– acts as an owner and takes on challenges
Excellent organizational and planning skills- ability to keep accurate, detailed records and communicate project needs in a timely manner
Ability to work efficiently and respond quickly to internal and external inquiries
Demonstrates flexibility and adaptability– ability to switch gears when priorities and workloads change in a dynamic work environment
Resourceful- ability to quickly learn new applications such as ArcGIS (i.e., ESRI's ArcMap), database programs, and Salesforce.com
Punctuality and willingness to work until the task is completed

Responsibilities

Supervise and facilitate the flow of information to internal and external customers, including, but not limited to, contract details, deliverables, project status, project history, timelines, and image quality
Organize and track tasks within the projects to meet basic project deadlines
Risk management and mitigation with support from the manager or peers
Provide clear and frequent communication and updates both internally and externally to drive a positive project outcome
Evolve and maintain a relationship with clients
Coordinate project details, expectations, and issues internally with Sales, Contracts, Processing, and Production departments
Track project status and communicate that status internally and externally
Supervise environmental alerts as they pertain to quality control
Support Program Managers’ overall reporting by providing project-level detail and status
Successfully plan, organize, and supervise all phases of a project to assure customer satisfaction, ensuring appropriate and timely revenue recognition with internal stakeholders
Disaster Response Program rotating team coverage weeknights and weekends