Customer Program Coordinator II - Industrial Services

Envita Solutions • Indianapolis, IN

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About The Position

The Customer Program Coordinator II - Industrial Services coordinates scheduling and data analysis for hazardous, bulk industrial, and multi-part waste stream services. The position works closely with the Compliance/Profiling team to ensure waste streams are profiled, approved, and entered in the system before services are scheduled, and supports other Customer Program Coordinator functions and responsibilities.

The role is responsible for coordinating service documentation, vendors, transporters, containers, and disposal facility approvals; monitoring scheduled services through completion; auditing and reporting on scheduling and waste stream data; maintaining program records; and supporting operational and process-improvement activities. Health and safety are the top priority, and regular, predictable attendance is an essential function of the job.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a customer service or administrative support role.
• At least 1 year of experience scheduling or coordinating hazardous or industrial waste services.
• Strong analytical skills and attention to detail.
• Time-management skills and the ability to prioritize tasks and responsibilities.
• Ability to work collaboratively across teams, especially Compliance/Profiling and Operations.
• Effective professional communication and relationship-building skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office, including Outlook, Word, and PowerPoint.
• DOT Hazardous Materials and RCRA training certification, or ability to obtain it within 90 days.
• Regular and predictable attendance.

Nice To Haves

• Environmental industry experience.
• At least 1 year of experience with data audits and data analysis.
• Working knowledge of waste profiles, waste classification, and shipping documentation.
• Advanced Excel skills.

Responsibilities

• Follow company policies and processes and act safely, with health and safety as the number one goal.
• Coordinate and schedule hazardous, bulk industrial, and multi-part waste stream services.
• Verify waste streams are profiled, approved, and set up in the system before scheduling services.
• Partner with the Compliance/Profiling team to resolve profile gaps, expirations, and recertifications.
• Confirm required service documentation, including manifests, bills of lading, and labels, is in place before service.
• Coordinate multi-vendor services, including transportation, containers, and disposal facility approvals.
• Work with vendors and transporters on equipment, capacity, and lead-time requirements.
• Track scheduled services through completion and follow up on missed, delayed, or rejected loads.
• Analyze scheduling and waste stream data to identify trends, exceptions, and service risks.
• Perform data audits on waste stream, scheduling, and service records.
• Prepare and distribute scheduling and waste stream reports.
• Maintain high standards of data integrity.
• Support process improvement and scheduling automation initiatives.
• Maintain contact, vendor, and waste stream information.
• Support monthly team operations.
• Coordinate and follow up on customer work orders and appropriate documentation.
• Upload and maintain customer program data.
• Respond to internal and external inquiries.
• Take on additional duties and responsibilities as assigned, including continued growth in alignment with the company's core values, competencies, and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED